Please read our product assistance and return policy carefully. Always call before sending any faulty and/or non-compliant product.

All products sold by alogomio.it are covered by the manufacturer's standard warranty and by the 14-day return policy, in accordance with Legislative Decree no. 24/02. To benefit from warranty assistance, the customer must retain the invoice (or delivery note/sales receipt) received with the purchased goods. No warranty is provided for used items: in such cases, the "seen and bought" rule applies.

• Shipping costs related to returning a product will be covered by alogomio.it if the product is found to be defective; otherwise, the costs will be borne by the customer.

• In the event that, for any reason, alogomio.it is unable to replace a product under warranty (repaired or replaced), the company may proceed, with the customer's consent, to replace the product (if still listed), or with another product of equivalent characteristics and value, or finally, issue a discount voucher of equal value, valid for 12 months from the date of issue.

• No compensation can be claimed from alogomio.it for any delays in carrying out repairs or replacements of products under warranty.

• In cases where warranty application requires the return of the product, the item must be returned by the customer in its original packaging, complete with all its parts (including packaging, documents, and any accessories: manuals, cables, etc.). To avoid damage to the original packaging, it is recommended, where possible, to place it in a second box. Avoid placing labels or adhesive tape directly on the product's original packaging.

How to return a product under warranty:

• Ship the package via post or courier (postal shipping is recommended; any method is acceptable as long as it includes insurance, average cost €9.60) to:
  GLORIA SRL – CORSO CAVOUR, 43 – ZIP 80059 – TORRE DEL GRECO (NA), Italy

• To avoid damage to the original packaging, it is recommended, where possible, to place it in a second box. Avoid placing labels or adhesive tape directly on the product's original packaging.

• Include the sales receipt/invoice/fiscal receipt in the package.

• Include a note describing the product's defect and a phone number for any necessary clarifications.

• Include a note with the address where the product should be returned.

• DOWNLOAD THE FORM HERE, FILL IT IN AND INCLUDE IT IN THE PACKAGE

WARNING: To return a product under warranty, it is mandatory to download and complete the form.

Note: Any products sent without the completed RMA form will be automatically returned to the sender.